Education

Tuesday, March 20, 2018

Pre Conference Sessions

Separate Registration Required

8:30AM – Noon

Mastering Micro Markets

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This newly designed half-day course is a must attend session for anyone interested in advancing their micro market(s). Attendees will get an insider’s view of the best practices for transforming a static breakroom into a dynamic workplace destination through micro market conversions and augmentations. Industry leaders will discuss the current state as well as the future of the industry, trends in marketing strategies, social media applications, cash and cashless payment systems and operating strategies to outline a path to successful micro market implementation.

Speakers:
Jim Brinton, CEO, Avanti Markets
Mike Kasavana, NAMA Endowed Professor Emeritus
Mike Lawlor, Chief Services Officer, USA Technologies
Sandy Schoenthaler, Consultant
Jennifer Tonio, Marketing Manager, 365 Retail Markets

8:30AM – Noon

Unlock Your Company’s Growth Potential

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During this half-day session, the mystery of the sales process will be solved! This presentation will provide you with the fundamentals necessary to build an easy to understand, easy to execute sales program that provides new growth to your business and your bottom line. Industry experts will discuss the importance of creating your story, determining your USP, and connecting with prospects on an emotional level. You will also gain an understanding of how much to pay a sales person, the key metrics to monitor, and most importantly, the single most effective sales tool any operator has at their disposal. You will walk away from this session with clear and concise take-aways to ensure positive results!

Speakers:
Maeve Duska, Senior Vice President of Sales and Marketing, USA Technologies
David Marler, Vice President, Sales and Marketing, LightSpeed Automation

Noon – 1:30PM

Networking Lunch

1:30PM – 5:00PM

Fundamentals of Building and Running a Successful Convenience Services Business

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This half day workshop, led by industry veteran, Vic Pemberton, will provide you with the information and inspiration to help you make sense of all the “new” industry opportunities, technologies and trends that abound. You will gain valuable insight into streamlining operations, enhancing employee engagement and growing revenue. This not to be missed session is your opportunity to ask questions, challenge new and exciting ideas and take away solutions.

Speakers:
Vic Pemberton, Certified Executive Coach & CEO, The Pepi Companies

Wednesday, March 21, 2018

Sessions

8:30AM – 9:20AM

Artificial Intelligence (AI) for Business Growth: How the Coca-Cola Company is Leveraging A New Species of Thinking

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Join this in-depth session to hear about how traditional companies like Coca-Cola are leveraging AI to drive revenue and growth. Discussion will focus on how they have used AI to create new operational competitive advantage and real business results through augmenting business decision making and removing biases. The session will showcase best practices and real life examples of AI application.

Business Development Track

Thought Leadership Sponsored by:

Speakers:
Scott Corley, Vice President, Coca-Cola North America
Ed DeFraine, Vice President Customer Care & Vending,The Coca-Cola Company
Matthew Robards, Co-Founder and Data Scientist, Hivery

Vistar

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Thought Leadership session. Description Coming Soon.

Technology Track

Thought Leadership Sponsored by:

Speakers:

TBD

Family Business “Next Gens” – What Everyone in the Business Needs to Know

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Family-owned businesses face special challenges, and the “Next Gens” in a family business need to know how to successfully navigate these challenges in order for the family business — and the family — to reach their goals. From a business perspective, the Next Gens need to develop their leadership and management skills, as well as earn the confidence of their co-workers and their family. From a family perspective, the Next Gens need to maintain loving and trusting family relationships, while operating successfully in the business world. From an ownership perspective, Next Gens have to demonstrate their ability to be a responsible owner. In this session, next gens will discuss real world examples and provide best practices to ensure family business success.

Business Operations Track

Speakers:
Donald Levitt, President, Levitt Consulting, Inc., Moderator
Chris Hart, Director of Micro Markets, Southern Refreshment Service
Mickal McMath, New Business Development, M&M Sales Company
Duncan Smith, VP, COO, All Star Services
Ashilyn Sunderman, VP, Smith Vending

A Tea-Riffic Talk with Twinings

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Join Twinings for a “Tea-Riffic” chat on the growing segment of hot brewed tea for office breakrooms, pantry and micro-markets. This interactive session will provide you with an in-depth overview of the segment, along with consumer trends and best practices, and will answer your questions about the untapped potential of hot brewed tea.

Consumer/Marketplace Trends Track

Thought Leadership Sponsored by:

Speakers:
Kristin Overstreet, National Account Manager, Eastern Region, Twinings

NAMA Industry Census Results

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This session will provide an in-depth review of the NAMA Industry Census results. Understand the top-line outcomes as well as detail around the industry trends that will provide growth potential for your business. You will gain valuable insight into understanding consumer and industry trends related to better-for-you offerings, coffee and allied products, pantry, micro-markets and technology. This important session will assist attendees in better preparing and adapting for the future to ensure maximum business success and consumer happiness.

Politics & Policy Track

Sponsored by:

Speakers:
Eric Dell, SVP, External Affairs, NAMA, Moderator
Howard Chapman, ‎President, Office Beverage Division, Royal Cup Coffee
Chuck Reed, VP & GM, Vending, Crane Payment Innovations
Jim Brinton, CEO, Avanti Markets

9:30AM – 10:20AM

OCS Profits Beyond the Cup

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The times have never been better for operators to take advantage of the opportunity to increase same account sales at their office accounts. The demand for snack and drink products, driven largely by Millennial office workers, is expanding well beyond traditional coffee service. Additionally, there is a willingness for businesses to subsidize these new products! This session will explore these expanding menus as well as share insights and best practices as to how to enhance route operations to efficiently serve the customer and grow your bottom line.

Business Development Track

Speakers:
Dan Kozlak, Vice President Marketing, G&J Marketing and Sales, Moderator
Dave Carroll, Vice President, OCS and Micro Markets, Southern Refreshments
Melinda Grandell, Channel Director of Coffee, Tea, and Water, Accent Food Services
Tom Steuber, President/Owner, Associated Services

Next Gen Technology

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oday’s convenience world is changing, allowing operators to connect with their customers in new, unique and dynamic ways. This panel will examine how the different generations of clientele purchase and consume products, how their behaviors are redefining how we accommodate them, and the technology that allows operators to better engage with their customers to bolster sales, customer satisfaction and loyalty.

Technology Track

Speakers:
Juan Jorquera, Founder and CRO, Vagabond Vending LLC
William Kolpasky, Product Manager, 365 Retail Markets
Paul Woody, ‎Director of Operations, ‎Gimme Vending LLC

A Holistic View of Loss Prevention

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As this industry starts to look more and more like retail operations, operators must take a holistic look at their business as it relates to loss prevention. This session will provide insights, best practices and use cases on key areas to consider, such as employee safety, internal and external theft, maintenance of critical equipment and rolling fleets, and emergency response planning, in order to preserve profit and prevent or limit any type of interruption to your business.

Business Operations Track

Thought Leadership Sponsored by:

Speakers:
Jim Brinton, CEO, Avanti Markets

Unmasking the Consumer

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Vending operators have traditionally run machine-centered businesses, focusing their attention on machines serviced by a route, sales per machine, service calls per machine, items filled/sold per machine, etc. However, we are in the midst of a radical transformation in the industry, and consumer expectations are increasing as technology in commerce rapidly advances. Automated retail businesses must start understanding consumers’ buying behaviors, creating 1:1 relationships that are relevant, personal, and engaging, to drive increased usage, satisfaction and loyalty. In this session, Dr. Paresh Patel will discuss how operators can begin implementing small changes to better position their businesses competitively for the future. These evolutionary changes will inevitably shift how operators think about tomorrow’s growth opportunity.

Consumer/Marketplace Trends Track

Speaker:
Paresh Patel, Founder and CEO, PayRange

CYA – Covering your Assets

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Hear from one of the leaders in asset protection, who will walk you through strategies and tactics to structure your business for lawsuit protection and prevention. Discussion will also include an overview of tax reduction, estate planning and business succession strategies, tactics and best practices. You will leave this session with the information needed to ensure you know how to create financial peace of mind and protect your business.

Politics & Policy Track

Speaker:
Larry Oxenham, Author, Senior Advisor, American Society for Asset Protection

10:30AM – 11:20AM

Give Me Three Steps – Sales, Service and Growth

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In this presentation, operators will gain valuable insight into the three steps of servicing profitable accounts – closing, servicing and growing. Industry experts will discuss the art of closing the deal, and how to properly service the account to maximize revenues, customer satisfaction, and referrals. The discussion will conclude with strategies, tactics and best practices on how to grow accounts overall and create customer loyalty.

Business Development Track

Speakers:
Alan Munson, Chief Commercial Officer, Parlevel Systems, Moderator
Cory Lamb, IT Director, Mahaska
Anton Novak, Owner and Operator, The Sterling Group NV
Zachary Oliver, Vice President, Dependable Vending

Demystifying Mobile Payments

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This session will provide a detailed overview of the ease-of-use, security and safety of cashless payments, including full explanations of various payment technologies, developed specifically to ensure security at the point-of-sale. Discussion will also include strategies and tactics to help with the decision-making process to equip your machines with cashless payment options.

Technology Track

Sponsored by:

Speaker:
Evan Jarecki, Co-Founder & VP of Sales, Gimme Vending, LLC

From Theft to Cyber Attacks: How to Keep Your Business Secure

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During this session, you will gain an understanding of the best practices necessary to keep your micro market vending and dining locations safe from both cyber and physical theft. Discussion will include information on development of actionable plans to leverage the technology already in place to deter theft as well as how to implement security best practices.

Business Operations Track

Speakers:
Krishna Vedula, CTO, 365 Retail Markets

Moving Past Markets: Connecting the Campus of the Future

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Thought Leadership Session. Join industry leader, 365 Retail Markets as they help you tap into emerging consumer trends and demonstrate how to optimize your location to increase your revenue and end-user satisfaction. This session will provide an overview of new technologies, the future of the industry and key best practices.

Consumer/Marketplace Trends Track

Thought Leadership Sponsored by:

Speakers:

Joe Hessling, Founder and CEO, 365 Retail Markets
Ryan McWhirter, Director of Product, 365 Retail Markets

Partnering for Better Health: The Impact of Nutrition Standards on the Industry

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Join Joel Kimmons, from the Centers for Disease Control and Prevention (CDC) as he describes trends in nutrition science and presents the Food Service Guidelines for Federal Facilities. The Guidelines provide specific standards for food, nutrition, facility efficiency, environmental support, community development, food safety, and behavioral design for use in food service concession and vending operations at federal facilities and other venues. Understanding these guidelines is important for convenience services operators as they navigate nutrition standards being placed upon the sale of food and beverage through the vending and micro markets channels. This session will provide the education needed to stay ahead of competitors as well as changes in consumer eating, drinking and snacking trends.

Politics & Policy Track

Sponsored by:

Speakers:
Joel Kimmons, PhD, Senior Scientist, Chronic Disease Nutrition/Obesity Branch, Division of Nutrition, Physical Activity and Obesity , Centers for Disease Control and Prevention

11:30AM – 12:20PM

Education Session

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Session description coming soon.

Business Development Track

Speakers:
TBD

What’s Trending in Convenience Services Technology

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Gaining a competitive advantage in the marketplace almost always revolves around implementing an innovative, efficient and effective technology application. While there are many established basic industry applications, there are also many emerging and innovative technologies. In this session, a panel of industry experts will provide an overview of the technologies trending in various industry channels and those they perceive as relevant applications.

Technology Track

Speakers:
Mike Kasavana, NAMA Endowed Professor Emeritus, Moderator
Mike Lawlor, Chief Services Officer, USA Technologies
Yair Nechmad, CEO, Nayax
Paresh Patel, Founder and CEO, PayRange

Understanding and Simplifying PCI Compliance

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PCI compliance is no easy task but without it, your business is much more likely to experience a data breach. This session will take a deep dive into the latest technologies and trends for PCI compliance and payment security, to guide you in understanding your specific obligations under the PCI Data Security Standard. You will walk away from this session with an understanding of how to create an action plan to simplify the PCI Compliance process for your business.

Business Operations Track

Speaker:
Chris Bucolo, Director, Market Strategy, ControlScan

Absolutely Everything Healthy for Your Micro Market

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Thought Leadership Session. Hear the experts talk about trends in the health & wellness category, what it means to consumers, and how you can shelve your micro market to increase sales in this premium category.

Consumer/Marketplace Trends Track

Thought Leadership Sponsored by:

Speakers:
David Grotto, MD, RDN, LDN, Senior Nutrition Activation Business Partner, Specialty Channels and Frozen Foods, Kellogg’s
John Hostetler, Director of Category Management and Business Analytics, Kellogg’s

Sexual Harassment in the Workplace – It Doesn’t Just Happen in Hollywood

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Thanks to the recent Hollywood scandal and social media frenzy, awareness of sexual harassment in the workplace has never been higher. employers must know how to not only be reactive, but be proactive as well, when dealing with sexual harassment complaints, conduct, and discipline in their workforce. This session will provide an overview of pertinent employee training, best practices for warding off offenders, how to properly investigate a complaint, and appropriate disciplinary actions for offenders. Ensure you and your employees are protected against harassing behavior and harassment litigation that follows when employees act inappropriately.

Politics & Policy Track

Speaker:
Heather Bailey, Partner, SmithAmundsen

1:00PM – 2:30PM     Opening Session with Keynote Address

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Futurist Brian Solis and political analyst Matthew Dowd will share the general session stage delivering two, impactful keynote talks at the NAMA Show 2018.   In this dynamic, side-by-side format, Solis and Dowd will challenge conventional thinking and provide attendees with two distinct but interrelated perspectives on how to navigate this period of uncertainty and accelerated change.  Using insights and lessons from key moments in history, as well as the current social landscape, Solis and Dowd will make sense of political, societal and consumer trends, providing a broader context for interpreting current reality and inspiring a renewed sense of hope and empowerment for businesses and individuals alike.

Sponsored by:

Speakers:
Matthew Dowd, Political Analyst for Bloomberg and ABC and a Columnist for National Journal
Brian Solis, Acclaimed Thought Leader On Digital Transformation, Principal Analyst at Altimeter Group & Author

Thursday, March 22, 2018

Sessions

9:00AM – 9:50AM

Nutrition and Wellness Trends

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Join this panel of health and wellness experts, as they discuss the important trends on the horizon and best practices to ensure your business is on target. Discussion topics will include:
• Defining ‘Better for You’: Does ‘Better for You’ mean ‘Better for Your Business’
• How Wellness Trends Align with Science – ‘Trendy trends’ vs. ‘Science-based trends’
• The Intersection of Wellness and Sustainability – ‘Better for You’ vs ‘Better for the Environment’
• Striking the Balance: The Polarization of Consumption – Clean vs. Indulgence
• Starting a Wellness Program – First Steps and Best Practices

Consumer/Marketplace Trends Track

Panalists:
Sylvia Rowe, president, SR Strategy
David Grotto, David Grotto, MD, RDN, LDN, Senior Nutrition Activation Business Partner, Specialty Channels and Frozen Foods, Kellogg’s
Diane Striegel, ‎Director, Sales Planning, Foodservice, Mondelēz International
Lucille Beseler MS, RDN, LDN,CDE, President, Family Nutrition Center of S. Florida

A Capital View

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Issues impacting various parts of the industry have surfaced in states and localities across the country, as well as at the federal level in Washington, DC. Join NAMA’s Government Affairs Team as they provide an overview of the national and state level issues affecting the industry.

Politics & Policy Track

Speakers:
Jason Eberstein, Director, State and Federal Affairs, NAMA
Sheree Edwards, Regional Legislative Director, NAMA
Sandy Larson, Senior Director and Counsel, Government Affairs, NAMA

Please check back regularly for updates. Schedule subject to change.

About NAMA - Founded in 1936, NAMA is the association representing the $25 billion U.S. convenience services industry. With more than 1,000 member companies – including many of the world’s most recognized brands – NAMA provides advocacy, education and research for its membership. Visit www.namanow.org.

Contact - 312.346.0370 | membership@namanow.org


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