The Red Carpet Treatment: A 3 Step Guide to Employee Training for Stronger Customer Service Experiences & Sales
Thursday, May 8 • 11:45am – 12:15pm
Session Overview
The modern customer is no longer who they used to be, and as a result, businesses must adjust to their preferred shopping preferences. Among these responsibilities includes hiring, training and ultimately managing an employee team that you can confidently feel best represents your business. With selling strategies top of mind and enhanced sales always a goal, this session will identify a three-step strategy to supporting customers in today’s competitive retail landscape through heightened employee expectations. Expect to gain insight on trusted techniques that remain relevant despite the evolving retail marketplace, as well as gain insight on modern management approaches that support customer best practices.
Key Takeaways
Upon completion, participants will be able to…
- Communicate actionable ways for employees to heighten their customer service.
- Develop realistic strategies to manage customer service while balancing other operational responsibilities.
- Bring clarity to customer service at any touch point of customer engagement.
Who Should Attend?
Relevant Position: Salespeople, Leadership
Relevant Channels of Business: Vending, Micro Markets
Operation Size: Small, Growing, Large
Experience Level: New and Experienced
Format
Focused Briefing