“As a Service” Value Creation in Convenience Services: Trends of Today and Tomorrow

Tuesday, May 7 • 3:45pm – 4:00pm

In the “as a service” business model, an organization provides not only their product, but ongoing service, support, and customization in exchange for recurring payments in lieu of a single sale. Since the introduction of Salesforce—the first software as a service—in 1999, “as-a-service”” has expanded to include service offerings that go far beyond IT software. This session will examine how the “as a service” model applies to equipment providers and their customers, and how this is increasingly relevant for operators today and as the industry moves forward. Topics of discussion include the current capabilities of Equipment as a Service as well as the future capabilities that will benefit businesses across the food service industry.

  • Understand what equipment as a service is, its benefits, and how it’s changing the way commercial-grade equipment is managed.
  • Learn the 3 key ways that Equipment as a Service can benefit convenience service professionals.
  • Determine how Equipment as a Service can support customer experience and growth of their customer base.

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