From Clashes to Consensus: Mastering Conflict Communication
Wednesday, May 7 • 9:00am – 9:50am
Session Overview
Navigating tough discussions is an integral part of effective communication, yet it’s often the most daunting. With research suggesting that a staggering 80% of employees shy away from crucial workplace conversations, it’s clear that the ability to approach sensitive topics with tact and understanding is a skill of immense value. Grounded in real-world application, this session equips leaders with the techniques needed to elevate communication and ensure all parties emerge feeling respected.
Key Takeaways
Upon completion, participants will be able to…
- Enhance their understanding of conflict communication and its critical role in fostering a relationship with direct reports and external stakeholders.
- Utilize a robust set of strategies to approach difficult discussions with confidence, ensuring clarity and mutual respect.
- Develop the technique to engage in “hard conversations” without fear, turning potential conflicts into pathways for personal and team growth.
Who Should Attend?
Relevant Position: Leadership
Relevant Channels of Business: Vending, Micro Markets, Office Coffee Services, Pantry Services
Operation Size: Small, Growing, Large
Experience Level: New
Format
Focused Briefing