Embracing the End-Customer Experience Through Technology
Wednesday, May 7 • 10:00am – 10:50am
Session Overview
The convenience services industry is changing fast, aided by opportunities for deeper consumer engagement. Operators traditionally serve gatekeepers through transactional relationships: property managers, teams in charge of hospitality, HR, or indirect spend. Thanks to the acceleration of unattended retail technology, operators can leverage a closer focus on the end-customer. This session will focus on aligning client needs, consumer experiences, and technology capabilities.
Key Takeaways
Upon completion, participants will be able to…
- Understand the benefits of consumer-focused selling and operations, instead of focusing solely on the client.
- Leverage available technology types to satisfy both clients and consumers.
- Expand to more public spaces with realistic shrink expectations.
Who Should Attend?
Relevant Position: Technology Specialists, Salespeople, Marketing Professionals
Relevant Channels of Business: Vending, Micro Markets
Operation Size: Growing, Large
Experience Level: New, Experienced
Format
Panel Discussion