Heather Bailey

Heather Bailey

Heather credits her experience working full-time in office administration and human resources during law school for her seamless transition into management-side labor and employment law. The skills she developed as a legal secretary and office manager help strengthen her appreciation and understanding of clients’ concerns today and gave her the tools to be efficient, respectful and meticulous in her role as an attorney.

For 17 years, Heather has concentrated her practice in employment and labor counseling and litigation, including discrimination and trade secret / non-compete lawsuits, FLSA class actions, labor negotiations and arbitrations, affirmative action, and OFCCP/DOL audits. She counsels on day-to-day operations, human resources, and management decisions regarding employees, practices and policies. Heather also works comfortably with FMLA/ADA, sexual harassment, affirmative action, union avoidance and other types of employee and management training. Her clients operate across the U.S. in industries like vending, healthcare, transportation, construction, staffing, hospitality, banking, and manufacturing to name a few.

Heather is honored to be a NAMA Knowledge Source Partner for 15 years. A thought leader in the L&E industry, Heather regularly contributes to the firm’s Labor & Employment Blog, the vending industry’s NAMA InTouch, Vending Times and Vending Market Watch, and the Illinois Chamber of Commerce’s HR blog. She co-authored the 2015 Illinois Chamber of Commerce’s Illinois Guide to Hiring and Firing, and frequently presents at the IICLE, Clear Law Institute, Chicago Bar Association, Lorman Education Services and NAMA-related conventions across the U.S.

Jim Brinton

Jim founded Evergreen Food Services, now Evergreen Vending, Avanti Markets Northwest and Northwest Coffee Services in 1976 while still in high school.  He currently serves as President.  The Companies now operates over 3,000 Vending Machines, 750 Micro Markets and hundreds of Office Coffee locations in Washington & Oregon.

In late 2010 he took over the controlling interests of Avanti Markets Inc which he had helped found in 2009, currently serving as CEO.  Avanti Markets currently has over 300 licensees nationwide, operating over 7,500 Micro Markets, with sales in the excess of $500 Million.

Jim is a past President of the Northwest Automatic Vending Association.  In 2005 he received the National Automatic Merchandising Association (NAMA) prestigious “Industry Person of the Year” award.   In 2008 he took over as NAMA’s Chairman of the Board, serving a two-year term.  In 2009, as a well known and respected leader in the industry, he was deeply involved with helping to orchestrate a merger of the three largest Industry Buying Coops; the Better Vendors Association (BVA), Vendors Purchasing Council (VPC) and the Vend Marketing Group (VMI) to the form the Unified Strategies Group (USG). USG is now the Industry’s largest independent Coop with over 5 billion dollars in annual sales.  He is often called on as spokesman and keynote speaker for the Industry.  He resides in the Seattle area with his wife Nancy and two children Lisa (19) and Kevin (15).  His hobbies include golf, skiing, and coaching his kid’s soccer & baseball teams.

Chris Bucolo

Chris Bucolo has over 30 years’ experience in the financial technology and security and compliance industries. In his current role at ControlScan, Chris is responsible for enhancing the company’s payments industry partnerships by identifying and delivering data security and compliance solutions that maximize the relationship between merchant service providers and their customers. Previously he managed business development for the company’s security consulting and security engineering services.

Chris possesses a wealth of knowledge in payment security best practices and merchant relationships, having built and sold his own Independent Sales Organization (ISO), which was one of the first in the country to embrace Payment Card Industry (PCI) security standards and include related services among its core merchant offerings. He is a regular speaker at payments and security industry events, and his commentary has appeared in several notable publications as well as AP stories and live television interviews.

Other organizations Chris has worked with include Sikich LLP (formerly 403 Labs), where he was responsible for partner programs, and Global Payments Inc., where he was charged with building ISO relationships and managing telesales and trade association programs. Chris holds a BA in Government from Lafayette College and an MBA in Finance from St. Joseph’s University.

Dave Carroll

Dave Carroll, Vice President OCS Division for Southern Refreshment Services, has 30 years’ experience in the vending/coffee service industry. He began his career working for Servatron, distributing OCS products to Southern California area customers. He became Vice President of Sales for Servatron in 1988. After the acquisition of Servatron by Vistar, he left to accept a position as General Manager for Aramark in Atlanta. In 1992 he became General Manager of Southern Refreshment Services. Since that time he has overseen the growth of Southern Refreshments from 6 routes to more than 60 routes servicing the Metro Atlanta area.

Howard Chapman

Howard’s attitude toward both his professional accomplishments and personal endeavors has always been to pursue them with passion. From contributing to the tenfold growth of Alston & Bird to rising through the ranks at Royal Cup Coffee, his career has afforded him many opportunities to take initiative and “build” enterprises – in some cases, quite literally, from the ground up. Hard work and tenacity have never eluded him, dating back to his very first high school job. Working full time while pursuing his college degree at night, Howard had many generous mentors along my path.

Today, Howard is grateful to serve in a senior management role at Royal Cup Coffee, a company that values the contributions of its employees and key managers. Although his is part of the company’s large, thriving OCS and beverage services division, most days Howard feels like an Entrepreneur, developing and participating in the success of many growth opportunities, such as the Royal Connection and myriad strategic partnerships.

Royal Cup’s goal has always been to ensure that it is a national leader in the coffee industry, and to that end, Howard has been an active member of the Specialty Coffee Association of America, the National Coffee Association and previously served as Chairman of the Board of the National Automatic Merchandising Association, representing the $25B vending, OCS and refreshment services industry.

Scott Corley

Scott Corley is Vice-President, On-Premise for Coca-Cola North America.  He has responsibility in leading On-Premise business strategy, cold drink equipment, channel marketing and supporting franchise leadership. He is a 33 veteran of the company.

Scott joined The Coca-Cola Company in 1984 and has filled numerous Marketing, Sales, Operations and Leadership roles within the North America division over the past 29 years. When he joined the company, he started as a sales associate in the Foodservice division.  Scott also served as Manager over Bottler Development and Group Director in Customer Marketing from 1996 to 2004 with responsibilities for Bottler and Customer leadership.

He was then named Vice-President over the On Premise Development team in 2004, and was responsible for the development of operating strategies for Coca-Cola North America’s “go-to-market” model for on-premise channels and customers. In 2010, Scott led the Vending and Wholesale business for Coca-Cola Refreshments. In 2013, Scott managed the Foodservice and On-Premise business for CCR.

Scott holds a Bachelor’s Degree of Business Administration from the University of Kansas.

In addition to his professional career, Scott is an avid fisherman and golfer and is married to Stephanie and has two daughters, Caroline and Rebecca.

Ed DeFraine

Ed DeFraine is the Vice President of Food Service & On-Premise for Reyes Coca-Cola Bottling.  In this role, he has responsibility for sales and operations for Reyes CCB’s cold drink business in California and Southern Nevada.  His career spans over 28 years with the Coca-Cola system and includes leadership roles in sales, equipment, manufacturing, finance, strategy and field service.

Ed holds a Bachelor’s of Science in Industrial Engineering from The University of Toledo and a Master’s of Science in Industrial and Systems Engineering from The Georgia Institute of Technology.

Ed lives in Southern California and is married to Carla and has two children, Evan and Aislin.  He is also actively involved in several community organizations including Big Brother and Big Sisters and enjoys cycling and running.

Eric Dell

Eric Dell serves as the Senior Vice President for External Affairs for the National Automatic Merchandising Association (NAMA). Dell previously served as Chief of Staff and Counsel to Congressman Joe Wilson for nine years. At NAMA, Dell leads a government affairs division which includes four office locations: Arlington, VA; Atlanta, GA; Pasadena, CA; and Chicago, IL and six staff members. Dell has also previously served as Vice President of The Keelen Group, a lobbying firm in Washington, DC. Dell’s career has focused on political, government and legal service.

He received a Bachelor of Arts degree in political science from The University of South Carolina, a Juris Doctor from the University of South Carolina School of Law and a Master’s in Business Administration (MBA), with a finance concentration, at the Johns Hopkins University Carey School of Business.

Matthew Dowd

Matthew Dowd is a well-known and respected political consultant, commentator, and strategist. For the past 30 years, he has helped shape strategies and campaigns for CEOs, corporations, foundations, governments, candidates, and presidents. He is currently an analyst with Bloomberg, ABC News, and ABC’s This Week and a columnist for National Journal. With triumphant political campaigns under his belt, he uses his wealth of experience to provide audiences with an insider’s view of the processes and players in American politics today and dishes out shrewd, tried, and true guidance for a better business and a better political brand.

Dowd was the chief campaign strategist for Bush-Cheney 2004, where he oversaw all of the campaign’s media, message development, targeting, and research—work that earned him the title of “Pollster/Strategist of the Year” from the bipartisan American Association of Political Consultants. He also served as a major strategist for California Governor Arnold Schwarzenegger’s successful campaign, the senior advisor to the Republican National Committee, and the director of polling and media planning for the 2000 Bush for President Campaign. During the 2000 campaign, he managed all public-opinion efforts, and spearheaded the strategic targeting and execution of the campaign’s almost $150-million advertising budget.

Prior to his work for President Bush, he worked for 25 years for Democratic candidates around the country, starting with former Texas Lieutenant Governor Bob Bullock. Dowd helped Bullock win two terms, acting as Bullock’s chief campaign consultant. Additionally, he was a member of Democratic Senator Lloyd Bentsen’s senate and campaign staffs. During this time, Dowd was also the president and founding partner of Public Strategies, Inc., an international public-affairs firm.

After a change in heart about the Iraq war, Dowd now considers himself an independent. In early 2011, he advised President Barack Obama after the 2010 midterm elections.

Dowd can currently be seen as a political contributor on ABC News, and appears as a guest host for This Week. He is coauthor of the wildly popular Applebee’s America: What Political, Business, and Religious Leaders Can Learn from Each Other, which examines the tactics used by two great politicians and a groundbreaking company to thrive in an era of immense change. Dowd also pens a biweekly column called “Common Sense” for National Journal’s website and publications and has written a number of commentary pieces for The New York Times, The Washington Post, Christian Science Monitor, and The Huffington Post.

Dowd currently teaches a course at the LBJ School of Public Affairs at the University of Texas at Austin on campaigns and communication, and has led similar seminars at Stanford, Harvard, and Yale Universities, among others. He is also is a founding partner of ViaNovo, an international management and communications consulting firm.

Maeve Duska

Biography coming soon

Melinda Grandell

Melinda Grandell is Director of Office Coffee on the Accent Food Services Commercial Team. She has found the last year and a half with Accent to be exhilarating, as they have expanded their reach beyond Texas to both the East and West. With a degree in Communications, her professional background includes both sales and account management in our industry. The relationship aspect of her job within Accent, with vendors, and looking for ways to grow the coffee channel is what she is passionate about. She was thrilled to be asked to participate on the panel discussing profits outside the cup, as she believes there is tremendous growth opportunity in this arena. Her husband of 28 years owns his own business, and they have four children (all graduates, attending, or will be attending Abilene Christian University), and one grandbaby. They love to spend their free time at their property outside of Abilene, Texas, or at their family cabin in the mountains of Colorado. Her favorite things to do are to spend time with her family and friends, walking, and entertaining.

David Grotto

Dave’s entrée into the world of nutrition started nearly 30 years ago when he began working in the natural foods business. While owning and operating his own natural food store, Dave attended the University of Illinois at Chicago, graduated with honors, and became a registered dietitian. He completed his Masters in Nutrition and Wellness with a concentration in entrepreneurship from Benedictine University in Lisle, Illinois.

Dave pursued a broadcasting career and hosted a live radio show on health and nutrition for over 10 years and also a local television show. He proudly served as a media spokesperson for the Academy of Nutrition and Dietetics for over six years and has generated millions of impressions via print, digital and broadcast media throughput his career.

As a clinician who has provided “doable” solutions for individuals and families using everyday foods, Dave was inspired to write the acclaimed book, 101 Foods That Could Save Your Life, which is now featured in 18 different languages. His second book, 101 Optimal Life Foods, with a foreword written by Montel Williams, debuted in January of 2010 and his latest book, Best Things You Can Eat, launched in January 2013. He also contributed to The Hungry Girl Diet (2014), by Lisa Lillien, which ranked #1 in both Amazon and the New York Times Best Seller lists. Dave is also a freelance writer, serves as an advisor to Fitness magazine.

Dave now serves as the Senior Nutrition Marketing Manager for both the Frozen Foods and Specialty Channels Divisions of Kellogg’s.  He provides nutrition, regulatory and claims guidance for Morningstar Farms®, Gardenburger® and Eggo® brands and for the commercial and non-commercial channels.

Dave lives in Elmhurst Illinois with his wife Sharon; three daughters Chloe, Katie and Madison; and two female cats.

Chris Hart

Chris Hart is a second-generation operator at Southern Refreshment Services.  He started working full time seven years ago and now serves as Director of Micro Markets.  Southern Refreshment Services has successfully doubled the micro market division every year for the past 4 years.   Chris serves on the Georgia Automatic Merchandising Council, is a graduate of NAMA Executive Development Program, served on the ELN steering committee from 2013-2016 and was captain for the DC Fly-in for 2016 and 2017.

Joe Hessling

Joe Hessling is the Founder and CEO of 365 Retail Markets, the global leader in self-checkout workplace technology. 365 Retail Markets offers the best-in-class platform for MicroMarkets, vending, foodservice and hospitality. Under Joe’s leadership the company has been pioneering innovation since 2009. A serial entrepreneur, Joe has founded, owned and operated several companies in the past twenty-five years in areas ranging from distribution, managed services, restaurants and other investments. Joe’s specialties include business development, product development and team building. Joe is a member of the National Automatic Merchandising Association Board of Directors.

John Hostetler

John Hostetler earned a Bachelor’s Degree in Computer and Electrical Engineering from Purdue University, which sparked his passion for figuring out how the world works. Later, John earned his MBA, again from Purdue.

At the beginning of his career, John worked at Hallmark Cards, not writing greetings, but leveraging systems to make company “personal expression” initiatives come to life at retail stores (Hallmark stores and all other retail).

John’s start in consumer-packaged goods came in 1990 and in the following 27 years, he has gained experience in Marketing, Innovation, Sales, and Promotions Insights.

Currently, John serves as a board member for Southern Illinois University’s Master of Market Research Program and leads the Category Management, Consumer Insights, and Business Insights team for Kellogg’s Specialty Channels.

At Kellogg’s John was responsible for pioneering a pricing approach which was a strategic advantage for many years and started the shopper insights function at the company.

John’s experience in understanding the mind of Millennials comes from firsthand experience; he has four Millennial children.

Evan Jarecki

Evan Jarecki was an electrical engineering intern working at Gulfstream Aerospace in Savannah, GA when he first met Cory, a like-minded entrepreneurial dreamer.  While working together, Evan learned all about Cory’s vending business and they tossed around ideas to start a business together one day. That day came right before graduating from Georgia Tech, when Cory pitched Evan the idea to connect every vending machine in America.  Evan agreed.

He serviced a machine daily at Georgia Tech for 6 months before spending another 6 months in the field alongside a vending service driver, to learn the nuts and bolts of the business.  Teaming his technology background together with Cory, Evan has helped turn Gimme into the award-winning technology it is today.

Michael Kasavana

Michael L. Kasavana, Ph.D., is the Emeritus NAMA Endowed Professor in Hospitality Business, The School of Hospitality Business at Michigan State University having retired from MSU after nearly four decades of teaching and research. Kasavana holds CHTP (Certified Hospitality Technology Professional) and NCE5 (NAMA Certified Executive) certifications. He remains an active researcher and consultant, focusing on current and near future developments in hospitality-related technologies including: electronic commerce, self-service applications, property management systems, and transaction processing technology. He has also created a series of instructional materials, industry manuals, application software, and certification programs.

Dr. Kasavana is engaged in innovative and creative solutions for both attended and unattended points of sale for various aspects of the hospitality industry including online and offline, cash and cashless, contact and contactless, physical and virtual data exchange, location-based services, and interchange and merchant fee based digital media. He has conducted extensive research on the impact of technology on hospitality industry productivity, profitability, and competitive advantage and is credited with coining the phrases “V-Commerce”, “V-Engineering”, “Menu Engineering”, and “Auto-Coursing.”

Dr. Kasavana was named the 2011 NAMA Industry Person of the Year and is a recipient of the MSU Distinguished Faculty Award. In addition, he was inducted into the HFTP International Technology Hall of Fame and was presented the Distinguished Lifetime Achievements Award from FS/TEC for foodservice technology innovation. He has authored, or co-authored, several books, including the industry best-selling texts Managing Front Office Operations (10th edition) and Managing Technology in the Hospitality Industry (7th edition).

Tara KIng

Tara King is the Western National Account Manager for Office Coffee Services supporting the 25 Western United States. Office breakrooms, pantry and micro-markets are a large focus within this region with distribution partners. Tara has worked in the Hot Beverage Category for 16+ years.

Dan Kozlak

Dan Kozlak is a highly respected Vending and OCS Veteran of more than 20 years, working with many leading manufacturers in our industry. Dan merged his brokerage company, SpecMark with G&J Marketing and Sales in 2010 giving the combined companies national coverage. Dan’s current responsibilities include directing the activities of G&J in the rapidly evolving area of OCS snacks and drinks.

Cory Lamb

Cory comes to the vending industry from a career in Healthcare IT, where he was involved in network and data infrastructure.  He currently heads the IT operations for Mahaska, an independent beverage bottler that dates back to the late 1800’s. Mahaska currently provides distribution and vending services in Iowa, Kansas and Nebraska and has a fully integrated manufacturing and distribution network that offers a wide array of products and services.

Mike Lawlor

Mike Lawlor’s bio is coming soon

Donald Levitt

Donald Levitt, Ph.D., President of Levitt Consulting, Inc. (www.LevittConsulting.com ), has been an executive coach and family business consultant, including consulting with family businesses who are members of NAMA, for 18 years.  Dr. Levitt is also the founder of Family Business Wiki — a global resource featured in The Wall Street Journal.  He currently serves as a co-host for The Family Business Forum radio show on WJR, and also serves as the Family Business Columnist for Crain’s Detroit Business.  As an executive coach Dr. Levitt has consulted with major corporations such as Pfizer, Sprint, Bechtel and Deloitte, and currently consults with a nuclear energy technology company in Bellevue, WA founded by Bill Gates.  Dr. Levitt, a licensed psychologist, is a graduate of the Human Resource Executive Program at the University of Michigan’s Ross School of Business and has been awarded the Certificate in Family Business Advising from the Family Firm Institute. Prior to founding Levitt Consulting, Inc., Dr. Levitt served in management positions at Ford Motor Company and Owens Corning.

David Marler

A native of Atlanta and a true Falcons fan, David has a B.S. in Business administration along with a master’s degree from the School of Hard Knocks while owning 2 separate businesses.  From feeling the pain of covering a payroll to the stress of exceeding a sales quota, he has developed a simple and very common sense approach the world of sales.

His system for recruiting and developing sales professionals paid dividends for two startup companies in the sports apparel vertical as their Vice President of sales.  Both companies experienced double and triple digit growth with low turnover.  Training sales people in both organizational skills and relationship building helped achieve those goals.

He brings his skill set to the world of warehouse automation with LightSpeed as their VP of Sales and Marketing.  In his 3 years at LightSpeed he’s helped the company achieve significant growth and profits with the successful launch of new products and bringing technology to smaller operators.

He currently lives in Cumming Ga with his wife Sherrie and their golden retriever Riley and cat Chloe.  An avid golfer with a professional 14 handicap he openly admits to the college football season as his favorite part of the year.

Mickal McMath

Mickal McMath joined M&M Sales in 2005. He brings a lifetime of experience to the team and specializes in New Business Development. A graduate of St. Thomas More and Louisiana State University, Mickal has earned a Bachelor’s Degree in Liberal Arts and holds a certification from the NAMA Executive program. He is a member of the Emerging Leaders Network of NAMA and the past Chairman of the Southeastern Vending Association. Mickal appreciates and strives to maintain the friendly, family environment his parents have cultivated over the past 40 years. He and his wife Amanda have two children, Adalie and Connor. In their free time, they enjoy the outdoors, hunting, yoga, and traveling.

Ryan McWhirter

Ryan McWhirter is the Director of Product at 365 Retail Markets, located in Troy, Michigan. A graduate from Michigan State University with a degree in Telecommunications, Ryan has a decade of experience in the interactive self-service technology field. McWhirter is a solution-oriented professional who has implemented thousands of kiosks, digital menu boards, mobile apps and much more across the restaurant, airport and casino industries.

Alan Munson

With over 15 years in the vending industry, Munson has used his experience as a vending operator to help other operators stay competitive by adopting revolutionary technology in their own companies. After owning and operating two vending operations with upwards of 1000 machines, Alan co-founded Parlevel Systems to supply technology solutions to the industry. Alan is also active on the board of the Texas Merchandise Vending Association focusing on educating operators, lobbying governmental bodies, and volunteering efforts state-wide.

Yair Nechmad

Yair Nechmad is the Co-founder and CEO of Nayax. Mr. Nechmad took the bootstrap company and grew it to a $30 million company, with 150 employees worldwide. Prior to building Nayax, he was CEO of Eden Springs, Israel. There, he grew the company by 33%, and managed over 1,000 employees. Before that, Mr. Nechmad was the CMO of Coke Israel.

Anton Novak

Anton Novak founded The Sterling Group NV on the principle that being in a large industrial area with few services doesn’t mean having to be in a food desert or without everyday services. The Sterling Group NV owns, operates and maintains workplace micro markets with the highest caliber of products and concierge services for companies looking to provide an exceptional benefit to their employees.  Our clients include Tesla, Thrive Market, Randa Logistics, and the Washoe County School District.

Zachary Oliver

Zachary is the owner and operator of Dependable Vending, which has over 1100 vending machines and 25 micro markets across the Southern California area. Zachary is a sitting board member for California Automated Vendors Council (CAVC).  Zachary has connected 100% of his machines to telemetry and utilizes technology in every aspect of his vending company.

Kristin Overstreet

Kristin Overstreet is the Eastern National Account Manager for Office Coffee Services supporting the 25 Eastern United States. Office breakrooms, pantry and micro-markets are a large focus within this region with distribution partners. Kristin has worked in the Hot Beverage Category for 7+ years.

Larry Oxenham

Larry Oxenham is one of America’s top asset protection experts, having helped thousands of professionals achieve financial peace of mind by teaching them how to properly structure their assets for lawsuit protection and tax reduction. He has authored and co-authored several articles and books on the subject including The Asset Protection Bible. His career has been credited with helping thousands of people save millions of dollars. Larry Oxenham is a nationally recognized speaker who has trained thousands of professionals at hundreds of conventions, conferences and seminars across the country.

Paresh Patel

Dr. Paresh Patel is a lifelong entrepreneur whose passion for applying breakthrough technologies to established business models has fueled his success in multiple ventures. He first gained operational experience as founder and CEO of Courtesy Vending, building it from a garage startup into a widely recognized leader. He is not only an early adopter of innovative technology but also a creator when no solutions exist. He has designed software and solutions across his companies to gain competitive advantages and grow market share.  His latest company, PayRange, is reinventing how the world pays machines that include vending, parking, laundry, amusement, and more. A true innovator, he has over 45 patents issued or pending. He connects dots, invents unique approaches, simplifies products, and designs new customer experiences.

Vic Pemberton

Vic Pemberton’s bio is coming soon.

Chuck Reed

Chuck Reed is currently VP & GM for CPI’s global vending business.  He earned an MBA from St Joe’s University and is holds NCE5 certification from NAMA.  He joined the NAMA Board in 2017 and serves on the Government Affairs, Trade show, and Education committees.

Matthew Robards

Matt is a founding data scientist at HIVERY, where he is currently charged with accelerating the growth of their flagship product – Vending Analytics – on a global scale. In this role he is responsible for product strategy and vision, business/customer support, technical development, and his native discipline of data science. Matt’s career has seen him apply artificial intelligence and data science to many fascinating problem domains including laser tracking of space-debris. Prior to starting HIVERY, Matt worked at CSIRO’s Data61 – Australia’s flagship center for ICT research and excellence.


Matt holds a Bachelor of Mathematics from the University of Wollongong, a Bachelor of Science (Honors) from Charles Sturt University, and a PhD in Computer Science (specializing in reinforcement learning – a subdomain of artificial intelligence), from the Australian National University.


In his spare time, Matt enjoys spending time with his wife Megan, playing with his three children Chloe, Henry and Frederick, and landscaping his rural property in the south eastern corner of Australia.

Sandy Schoenthaler

Sandy Schoenthaler is a consultant in the convince services industry and serves as Vice President of MAMC (Minnesota Automatic Merchandising Council), a long time NAMA member. Her 33 years of knowledge and experience make her an industry thought leader. Her vast knowledge of operations, finance, sales, marketing, and merchandising made her the proud recipient of multiple awards over the years for outstanding performance in various roles. Sandy is also a member and supporter of many wellness committees and community programs. With her help, operators grow their business and increase their profits. Sandy is ready to help you take your business to the next level.

Duncan Smith

Duncan Smith is the Vice President and COO for All Star Services, Inc., headquartered in Port Huron, Michigan with additional locations in Bad Axe, Freeland and Novi.  He represents the 3rd generation in the family owned and operated business.  He is a graduate of the University of Michigan with a degree in Economics and a Master’s in Accounting.  In 2008 Duncan led the early adoption of telemetry, dynamic scheduling and pre-kitting at All Star.  He continues to use technology to push All Star to be an industry leader.

Brian Solis

Brian Solis is a Principal Analyst at Altimeter Group, a Prophet company where he is studying digital transformation and how businesses are investing in new models and strategies to design the new digital customer experience (DCX).  Additionally, he studies corporate and startup innovation to learn how to disrupt markets before being disrupted. A digital analyst, anthropologist, and futurist, Solis has studied and influenced the effects of emerging technology on business, marketing, and culture. His research and his books help executives, and also everyday people better understand the relationship between the evolution of technology and its impact on business and society and also the role we each play in it. As a result of his work, Solis also helps leading brands, celebrities, and startups develop new digital transformation, culture 2.0, and innovation strategies and that enable businesses to adapt to new connected markets from the inside out.

His new book, X: The Experience When Business Meets Design, introduces the importance of experiences as the new brand, bringing the worlds of CX, UX and BX together to re-imagine the customer journey and lifecycle.

His previous books include, What’s the Future of Business (WTF), which explores the landscape of connected consumerism and how business and customer relationships unfold and flourish in four distinct moments of truth. Prior to WTF, he published The End of Business as Usual (EOB), which was named as a Top 10 Business Book by Publisher’s Weekly. EOB examines the emergence of Generation-C, a new generation of customers and employees and how businesses must adapt to reach them. Prior to End of Business, Solis released Engage, which is regarded as the industry reference guide for businesses to market, sell and service in the social web.

He is a regular contributor to leading business and industry publications including Adage, Forbes, Wired, VentureBeat, among others. Brian hosts Revolution, a popular online video series that examines technology, trends and best practices and introduces viewers to the thought leaders who are blazing the trail. Guests have included Katie Couric, Mark Burnett, Shaq, Billy Corgan, and Guy Kawasaki.

CRM Magazine named Brian as an influential leader of 2010 and was the recipient of an Authority of the Year award by SoftwareAdvice in 2011.

As a sought-after speaker, Solis actively shares his vision and experiences through keynotes and presentations at conferences and events worldwide to help organizations understand and embrace the dynamics defining the rise of digital transformation, innovation, connected consumerism and digital lifestyles.

Tom Steuber

Tom Steuber is the second generation owner of Associated Services in the San Francisco Bay Area. Associated Services is the winner of both the NAMA and NCSA Silver Service award for excellence in Office Coffee. Tom currently serves on NAMA’s Coffee Service Committee and has earned the CCS distinction as a Certified Coffee Specialist.

Ashilyn Sunderman

Ashilyn is a second generation in her family-owned vending company. She manages the company along with her father, Rod Nester. She’s worked full time in the business since 2009 but has been around it her whole life. She graduated Northwest Missouri State University with her BA in Business Management in 2011. She attended NAMA’s Executive Development Program in the fall of 2016 and passed her NCE exam in 2017. She’s involved in the ELN Steering Committee, WIN, and NAMA’s Fly-In.

Jennifer Tonio

Jen Tonio is the Marketing Manager for 365 Retail Markets, where she leads all strategic marketing and communication efforts, in addition to managing media relations, branding, internal communications, social media and website development. Jen is a frequent presenter in NAMA’s Micro Market Seminar series and is the Social Media Liaison for NAMA’s Emerging Leaders Network (ELN).

Before joining 365, Jen held various marketing roles throughout the emerging technology and automotive industries including: automotive publishing company Tweddle Group and software design and development firm Vectorform. With over 10 years of marketing experience, Jen has worked on projects for a variety of major brands including: Toyota, Chrysler, DTE Energy and Coca-Cola.

Jen studied marketing and communications and obtained her degree from Oakland University.

Bob Tullio

Over the last 37 years, Bob Tullio has sold and operated video games, cigarette machines, cranes and juke boxes to bars and amusement centers, full line vending to public locations and office environments, pay telephones to retailers, coffee service to thousands of office locations and of course, micro-markets. He has a very successful track record as key strategist, sales trainer and media manager under the title, “Director of Business Development” for World Wide Vending and Gourmet Coffee Service.  Bob helped orchestrate the sale of his company in January of 2017, among the largest deals the office refreshment business has seen in recent years.

Today, Bob’s firm, tullioB2B LLC, is a consulting entity that specializes in business to business issues.  tullioB2B LLC offers support in three areas:  Communications, Business Development and Strategic Planning.  Bob also writes a regular column, “Strategic Management,” for Vending Market Watch.  Bob recently developed “The Tullio Report,” a highly targeted e-mail designed to allow suppliers to tell their story on a personal level to the workplace refreshment industry.

Krishna Vedula

As CTO of 365 Retail Markets, Krishna Vedula, MBA, PMP leads the technology and product organizations in the creation of a strategy to support significant increase in customers and new product introductions. He and his team also focus on solutions to facilitate the transition of customers to the 365 Connected Campus. Krishna brings 20 years of experience leading global technology organizations in companies experiencing explosive growth, both organic and inorganic. His expertise includes leading organizations through transformational change, connecting technology to needs of the business, optimizing costs without compromising either employee engagement or customer experience. While being a technologist at heart, Krishna has a proven track record of leveraging technology-based solutions to drive business value with focus, structure and discipline. He will leverage his vast experience in tele-communications and payments to help understand 365’s customer needs and build innovative solutions. Krishna holds an MBA from University of Mumbai and various technology industry accreditation from Project Management Institute (PMI), Oracle and Microsoft.

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